MRK Trading – Returns, Refunds & Damages Policy

At MRK Trading, your satisfaction matters to us. While we do our best to get every order just right, we know that sometimes things don’t go as planned. Here’s how we handle returns, refunds, order issues, and cancellations.
✅ Inspect Your Order Promptly
Please open and check your order as soon as it arrives. If there’s an issue, let us know within 7 days of delivery. Requests made after this period may not be eligible for return, refund, or exchange—unless otherwise stated.
📦 Returns – What’s Eligible?
We can only accept returns if:
  • The item is unopened, unused, and still in its original packaging
  • You contact us within 7 days of receiving it
Returns that aren’t due to damage or error must be sent back at your own cost. Approved refunds will be processed within 30 days. 
🕯 Custom Creations & Testing Disclaimer
We provide raw materials to support your creativity—but the outcome of your handmade product depends on your own process.
We strongly suggest making a small test batch before producing larger quantities.
Refunds will not be granted if the end result differs from your expectations.
🔁 Order Issues & Exchanges
If you received the wrong item or something’s missing, we’ll sort it out quickly.
In cases of stock shortages or order errors on our part, you’ll have the option of a full refund or store credit, typically issued within 30 days.
🚚 Broken or Faulty Items
If your order arrives damaged or contains a faulty item:
  1. Contact us as soon as you receive your delivery
  2. Include clear, dated photos showing the problem
  3. We’ll review the issue and either:
    • Send a replacement
    • Issue a refund
    • Provide store credit
We take care to wrap fragile products safely, especially glassware—but breakages can happen. We’ll cover the replacement shipping cost for items damaged in transit (as long as they weren’t damaged after delivery).
⚖️ Products Sold by Weight
Items sold by weight are measured on certified industrial scales that meet SANAS standards.
If you believe you received less than ordered:
  • Please return the product sealed and unused
  • We’ll verify it and offer a refund or replacement if needed
❌ Order Cancellations
If you need to cancel your order:
  • Send us a written cancellation request
  • Make sure to get written confirmation back from us
  • If your order has already been confirmed, a 5% cancellation fee will apply to cover processing
📬 Need Help? Get in Touch
We’re here to assist you! Contact us using any of the options below:
MakingCandles – Customer Support
📧 Email: info@makingcandles.co.za
📍 Return Address:
Unit L4. 921 Lynnwood Road, The Yard, Equestria, Pretoria